Security & Customs
Before you fly, here’s what to expect at security and customs.
Whether you’re off on a beach getaway or a business trip, we’re here to make your journey easy.
Gold Coast Airport follows all Australian Government security regulations so you can move through screening with confidence and focus on what really matters – getting to your next adventure.
For the latest security and customs information, visit Travel Secure and Australian Border Force for all your Security & Customs questions. Now, let’s get you up, up, and away!
Domestic Passengers
All domestic passengers, including friends and family entering the secure departure lounge, will go through security screening.
Security Screening is Safe
The security screening body scanners at Gold Coast Airport use non-ionising millimetre wave technology, like a mobile phone. It is not like an x-ray. The body scanners do not pose any known health risks to people and there are no known safety concerns for people with active implantable medical devices, such as pacemakers or continuous glucose monitoring devices.
X-ray machines are used to scan personal items and carry-on bags. Random explosive trace detection checks may take place.
Tell Security if You Need Assistance
Before the screening process begins, tell the screening officer if you need assistance or if you have a prosthetic, medical device or medical equipment. If you feel uncomfortable during the security screening process or have any questions, then please talk to the officer or ask to speak with their supervisor.
International Passengers
After Domestic Screening, you’ll move through another security check and passport control before entering the International Departures Lounge. Additional checks for powders, liquids, aerosols and gels (PLAGs) are required.
Security Screening is Safe
The security screening body scanners at Gold Coast Airport use non-ionising millimetre wave technology, like a mobile phone. It is not like an x-ray. The body scanners do not pose any known health risks to people and there are no known safety concerns for people with active implantable medical devices, such as pacemakers or continuous glucose monitoring devices.
X-ray machines are used to scan personal items and carry-on bags. Random explosive trace detection checks may take place.
Tell Security if You Need Assistance
Before the screening process begins, tell the screening officer if you need assistance or if you have a prosthetic, medical device or medical equipment. If you feel uncomfortable during the security screening process or have any questions, then please talk to the officer or ask to speak with their supervisor.
Learn more about accessibility at Gold Coast Airport.
For more tips, check out the Australian Government’s Travel Secure website or contact the Department of Agriculture for quarantine info at 1800 900 090.
Frisk Search Sequence for All Genders
Body scanners are designed to detect any objects or items that may be on your body or within your clothing. If the scanner detects something that needs to be checked, the Security Officer may need to carry out a frisk search.
If a frisk search is required, you will be asked for your consent before the search takes place. You can refuse, but you will not be able to pass through security or board your flight. You can choose for the frisk search to occur at the security screening point or a private room. If you choose a private room, you can take a support person with you.
Gold Coast Airport recognises that this might be difficult for trans or gender-diverse people, as well as those with individual sensory needs. If at any point during the screening process you have any questions or feel uncomfortable you can:
- Speak with the on-duty screening supervisor.
- You can look at the Frisk Search Sequence for All Genders to understand the steps of a frisk search and communicate your choices.
- You can ask why the machine has been triggered and what will happen next. Examples may include wearing a packer, binder or having bunched clothing.
- The frisk search can be carried out by a screening officer of the same identified gender, or preferred gender, as far as practical.
- If you have any further questions or feedback, please email feedback@gcal.com.au.
Customs Information
One last step before take-off! Customs at Gold Coast Airport, managed by the Australian Government, is designed to get you where you need to be – quickly and hassle-free.
Want to know what to expect? Find out how Customs & SmartGates work
Helpful Links
Need Help?
Got questions about your journey through Gold Coast Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
Which airline lounges are available?
Gold Coast Airport offers Virgin Australia Lounge and Qantas Club for eligible passengers.
How do I find out if my flight is delayed?
Check the Flight Information Display Screens on our website or throughout the terminal. You can also contact your airline directly.
Do I have enough time to transit between international and domestic terminals?
The International and Domestic Arrivals and Departures are located within the same terminal building. If arriving from an International flight, proceed north as you exit the International Arrivals area to Domestic Check-in . If you are arriving on a Domestic flight, proceed through the Domestic Arrivals corridor and, upon exiting, turn left — the Check-in area is located within a short walking distance. Refer to the Transfers page for more information.
What’s the carry-on luggage weight limit?
Carry-on luggage weight limits vary depending on your airline. This is often included in your flight itinerary or booking details. For further clarification, contact your airline directly.
What shops are available at Gold Coast Airport?
Gold Coast Airport offers a variety of shopping options, from travel essentials to duty-free, books, gifts, and more. You’ll find stores like WHSmith, The Book Cellar, Boardriders, InMotion and Seed. Learn more about our retail options.
Is duty-free shopping available at the airport?
Yes. Duty-free shopping is available through Heinemann in both the International Departures Lounge and Arrivals area. Travellers can shop a range of products including cosmetics, fragrances, alcohol, and electronics before boarding their international flight or upon arrival.
What are the duty-free rules?
Duty-free allowances vary by destination. For Australians returning from overseas, limits include:
- 2.25 litres of alcohol
- 25 cigarettes or equivalent tobacco products
- Up to AUD$900 worth of general goods (AUD$450 for travellers under 18)
We recommend checking the Australian Border Force website for the most up-to-date duty-free rules for your destination.
What are the opening hours for shops at the airport?
Most shops operate in line with flight schedules. For the most accurate opening hours, we recommend checking our individual store listings.
How early do I need to be at the airport for my flight?
Most domestic airlines require you to be at the check-in counter at least 60 minutes before departure. International airlines recommend arriving at least two hours before your flight. Be sure to check the guidelines provided by your airline.
Does Gold Coast Airport have more than one terminal?
Gold Coast Airport has one main terminal. Both domestic and international flights operate from this terminal.
Does Gold Coast Airport operate on Queensland or NSW time?
Gold Coast Airport operates on Queensland time (AEST) all year round.
Is Gold Coast Airport open 24 hours?
The terminal is open from 4:00am to 11:00pm daily. Entry is restricted outside these hours, and overnight stays inside the terminal are not permitted.
Does Gold Coast Airport have free Wi-Fi?
Yes, free Wi-Fi is available throughout the terminal.
Are there smoking areas at the airport?
Yes. Designated smoking areas are located at the northern end of the terminal, along the northern car park walkway, and in the southern forecourt. Smoking, vaping, or using e-cigarettes is strictly prohibited inside the terminal and airside areas.
Are there lockers available at the airport?
Yes. Lockers are located at the front of the terminal in the short-term car park. Pricing varies depending on duration.
Where can I find information for passengers requiring assistance?
Gold Coast Airport is committed to providing a comfortable and accessible experience. Please advise your airline when booking or before travel if you need assistance.
Visit our Accessibility page for details.
What support is available for passengers with hidden disabilities?
Gold Coast Airport’s Hidden Disabilities Program includes the sunflower lanyard, sensory maps, communication boards, quiet rooms inside the airport, and more. Visit our Hidden Disabilities page to learn more.
Does Gold Coast Airport have a Changing Places facility?
Yes. An Adult Accessible Change Facility (AACF) is available after security screening in the Domestic Departures Lounge, opposite Boarding Gate 12.
The facility includes:
- A height-adjustable adult-sized change table
- Ceiling track hoist for easy transfers
- Centrally located peninsular toilet
- Privacy screen, grab rails, sensor lighting, and an accessible shower
- Ample space for a traveller with a disability and up to two carers
This facility is designed to support travellers with high physical support needs and their carers.
