Complaints

Gold Coast Airport is committed to serving the needs of our passengers, guests and business partners to the highest possible standard. We strive to ensure every part of your experience at the airport is as pleasant and enjoyable as possible.  We aim to provide prompt, courteous, helpful, open and informative information in response to every approach made by a member of the public to our staff.

Safety of our passengers, guests and staff is the highest priority.

Handling your complaints quickly, fairly, and helpfully is a key part of our commitment to service delivery.  If you wish to make a complaint, click here to review the GCAPL customer complaint handling process.


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